Privacy Policy

Last updated: 2026-09-17

أوبتيزون (“we”, “us”, “our”, “the Store”, “the App”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, the “Optizone / اوبتيزون” mobile application (Android and iOS), and related services such as product browsing, orders, eye-exam appointment booking, careers forms, and customer support.

By using our website, app, or services, you acknowledge this Policy.

1. Who we are / Contact

Business name: أوبتيزون
Address: باقة الغربية - إسرائيل
Phone / WhatsApp: 972586442303
Email: info@optizone.org
Website: https://optizone.org
This policy URL: https://optizone.org/privacy.php

For privacy questions or requests to access, correct, or delete your data, contact us using the channels above.

2. Scope

  • The أوبتيزون website
  • The Optizone mobile apps for Android and iOS
  • Orders, cart, cash-on-delivery / store pickup, and appointment booking
  • Contact forms, career applications, and store-related phone/WhatsApp communication

3. Information we collect

3.1 Information you provide

  • Identity & contact: name, phone number, and email if provided
  • Order & delivery: address, city/area, order notes, pickup or delivery preference
  • Booking: name, phone, branch, date/time, and booking notes
  • Careers / messages: information you submit in forms
  • Customer account: name, phone number used for sign-in, securely hashed password, language preference, account status, and merchant-request status where used
  • Password recovery: phone number, temporary verification code, and limited SMS delivery logs needed to recover an account

3.2 Information collected automatically

  • Session / technical data: needed to operate cart, language, and secure API communication
  • On-device preferences: such as language and UI settings stored locally on your device
  • Push notifications: if you allow notifications, we collect the Firebase Cloud Messaging device token, platform type (Android/iOS), and selected app language to send order/account notifications in the appropriate language
  • Location (optional): only if you grant permission, to help find nearby branches / distances on the map. We do not continuously track your location in the background and we do not use location for advertising
  • Limited operational logs: such as technical errors or request timing, for reliability and security

3.3 What we do not currently collect/use in the app

  • We do not sell personal information
  • We do not currently show in-app targeted ads
  • We do not use push notification tokens to track you outside أوبتيزون services
  • We do not request contacts, microphone, or camera access for the current app features
  • We do not currently process credit/debit cards inside the app; payment is typically cash on delivery or another in-store method offered by us

4. How we use information

  • To fulfill orders and arrange delivery or store pickup
  • To confirm and manage eye-exam appointments
  • To communicate about orders, bookings, support, and service-necessary updates
  • To operate customer accounts, phone-number sign-in, password recovery, and the order dashboard
  • To send necessary or consent-based push notifications, such as order confirmation, order-status updates, cancellations, account notices, and important store messages
  • To operate browsing, language, and cart experience
  • To show nearby branches when location permission is granted
  • To review career applications and respond to inquiries
  • To prevent fraud, protect systems, and comply with applicable law

5. Device permissions (Android / iOS)

  • Internet: required to load catalog/branches and submit orders/bookings
  • Notifications: optional; used for order/account updates and important store messages. You can disable notifications anytime in device settings
  • Location (approximate/precise): optional; used only for nearby branches / map features. You may deny permission and still use the app

You can change or revoke permissions anytime in your device settings.

6. Legal bases / consent

We process data as needed to provide the service you request (order/booking), based on your consent (e.g., location permission), for our legitimate interests in securely operating the store and improving the service, or where required by law.

7. Sharing with third parties

We do not sell your personal data. We may share the minimum necessary information with:

  • Hosting / infrastructure providers that run the website, app backend, and database
  • Shipping / delivery partners when you choose delivery (e.g., name, phone, address)
  • SMS provider to send password-recovery codes or account-related service messages
  • Firebase Cloud Messaging and Apple Push Notification service to deliver push notifications to Android and iOS devices after permission is granted
  • Essential device/OS services (local storage, maps/location services when permitted)
  • Authorities if required by law or to protect rights, safety, or security

Service providers are expected to use data only for the agreed purpose and keep it confidential.

8. Data retention

We keep personal data only as long as needed for orders, bookings, support, and accounting/legal obligations, then delete or de-identify it when no longer reasonably required, unless a longer period is required by law.

9. Storage & security

Data is stored on our servers and/or hosting provider with reasonable technical and organizational measures (access controls, HTTPS, protected app sessions). No method of transmission or storage is 100% secure, but we work to protect against unauthorized access or use.

10. Your rights

  • Access personal data we hold about you
  • Correct inaccurate data
  • Request deletion or restriction where applicable
  • Delete your account from inside the app or request account deletion through support, while order records needed for accounting or legal obligations may be retained where required
  • Withdraw consent (e.g., location) without affecting prior lawful processing
  • Request information about an order/booking via support channels

Email info@optizone.org or WhatsApp 972586442303 with your request and a contact method for verification. We will respond within a reasonable time.

11. Children’s privacy

Our services are intended for a general audience and are not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal data from children under that age. If you believe a child provided data without parental consent, contact us to delete it.

12. Third-party links

The website/app may link to third-party services (e.g., maps or WhatsApp). We are not responsible for their privacy practices; please review their policies.

13. International transfers

Data may be processed on servers inside or outside your country depending on hosting. Where transfers occur, we seek appropriate practical safeguards.

14. Changes

We may update this Policy from time to time. The “Last updated” date shows the latest version. Continued use after posting means you have been informed of the update. Material changes may also be highlighted in the website/app when practical.

15. Agreement

By using the Optizone app, the أوبتيزون website, or submitting an order/booking/form, you agree to the collection and use of information as described in this Privacy Policy.

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